Originally Posted by
noreastbob
It may be that the snares are TOO tight. On my Edge, if I have the snares tight on the loosest of the 3-buttplate settings, when I put it on the tightest setting, the drum sounds crisp, punchy and stacatto, but if I strike it softly the snares hardly respond at all, sounding like a tom. Loosening the snares again returns the "biffyness" and sensitivity.
S-drool has likely tried loosening the snares but that's the only input I've got other than the other suggestions. You could also loosen both heads all the way and bring them up a 1/2 turn per lug at a time and eliminate the possibility of one or both heads being too loose/tight.
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