Originally Posted by
Pearl MCX Man
Hi all just want to give you an update on Erickson Music. They are not the greatest company to deal with for warranty issues. I am in the process still of getting my replacement snare. It's been 4 months since I notified Erickson( Pearl Canada) about my snare coming apart at the plies. They where quick at contacting Pearl Japan but the process has been dragging ever since. I contacted Peter from Erickson asking about my replacement snare. Then he wanted to know the model # and color. I send him the info then he replied he had it great but then I wondered how long has the snare been in? why did I have to call them to find out? anyway he told me to give him my mailing address and he would ship the snare and tracking number. Wow I was excited about finaly getting my new snare. A week goes by I hear nothing no e-mail about the tracking number. I contacted Peter again and he wanted my mailing address( again) so he could ship it ASAP. Now I am getting peed off here. So I give it to him again. This has been a week and still no drum. So if you Canadian have and I hope you don't need to use Erickson Music out of Montreal for any warranty issues I wish you the best of luck cause I sure am not impressed with them at all. I will be contacting Erickson again this week and hope this is the end of it. Is it worth the BS or just keep my old snare and tell them to shove the new one where the sun don't shine. I also forgot to mention that I have to pay for the shipping both ways. So my MCX snare will cost me alot more than it is worth. What can I say Warrantees suck and so does Erickson Music.
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