Got any pics? If we can see what is happening maybe we can be of more help.
Have you/your hubby tried disassembling the WHOLE stand to see if anything is catching or come loose etc...? What about raising or lowering the actual height of the stand? You know the lower section where the bottom of the hi-hat rests? Would raising or lower the level of this help? Also, your hi-hat stand should have a little screw/spring type thing under the bottom cymbal as well. If you adjust this, it will push one side of the cymbal higher or lower as preferred. Maybe you could use this to some sort of result for a better sound aswell. Just a couple fo ideas. Like I said though, some pics would be helpful to actually knowing what is happening and what you might be able to do about it (if anything) or a video clip even. Maybe you could even just repostion how far apart your hats are and bring them closer together when the hi hat is open, so the pedal won't need to travel as far to close anyway.
I know for me, my hats are actually very closed, even when open, there is only a slight little gap, just enough to create a crashy sort of wash sound when it is open (good for using double kick, so they are not too open sounding when I move my foot). Although i know alot of people like their hi-hats to open all the way so the cymbals aren't touching at all, to each their own I guess.
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