I went through my store, so didn't have to deal with them directly.
I went through my store, so didn't have to deal with them directly.
Jesse
1986 Tama Crestar - Lacquered Piano White
2016 Roland TD-25K
2015 Tama Starclassic B/B - Indigo Blue Sparkle
It's always a shame when a person receives bad customer service. It's also too bad that company representatives act like this as I don't think they realize what effect they have on other people's opinions of the company and product.
Being that 50% of my job is customer service, I am always well aware of my attitude when interacting with customers. It only takes one bad experience and *poof*, all credibility is gone.
With that being said, Mapex does make a fantastic product. You decide with your ears what kit best suits your tastes. Let your ears guide you. You can always ask to speak to a different person within the company if you have a bad experience. Hopefully, it will never happen to you and you'll purchase an awesome kit!!
Good luck and welcome to DC!!
You'll love the Saturn's....I have a Saturn V and it's easy to tune and stays in tune well too. I'm still working on getting my floor tom locked in but the rack toms were a breeze. Quality all the way through.
Mapex Saturn V Blue Red Hybrid Sparkle 4 pc
Ludwig 6.5 x14 Black Beauty
Pearl Demon Drive double pedal
Sabian 22" Paragon Ride
Sabian 19" Paragon China
Sabian 18" AAX Xplosion Crash
Sabian 18" HHX Xplosion Crash
Sabian 14" AAX Xlosion Hats
Sabian 10" AAX Aero Splash
Sabian XSR Fast Stax
Wuhan 8" Splash
You'll luv'em! My update is I'm supposed to get my 14x14 floor tom tomorrow so see what happens,been waiting since Nov. (back order). I have a Saturn lV & V mixed,same finish. When I ordered it was the last lV in the factory,minus the 14x14. It will possibly be a V w/soni clear bearing edge,but hey nobody sees the bearing edge anyway! I'm getting a 8x8 tom which will be a V also. Good luck!
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