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Thread: Leary feeling over a purchase

  1. #1

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    Default Leary feeling over a purchase

    So I've noted on here that I purchased a custom kit from a company that has some really good reviews, drums nominated for awards, etc. Now I'm getting very leary of the situation because promises aren't being kept.

    I paid in full for the kit in February. I was told it would take about five weeks. I'm good with that. Then COVID hits and the state the company is in is shut down. I'm good with that - they can't help that situation. Then in June they begin to reopen and I'm told in July that everything should be done "in about two weeks". Two weeks passes and nothing. In August I get a photo of a shell that has a busted bearing edge, and am told it will be fixed and we will be on the move.

    Here is where it gets sticky.

    Since that photo was sent I didn't receive any communication. I messaged twice to no avail. Finally I sent a pretty stern message two days ago and received a response about they aren't trying to avoid me but they had some personal issues at home, some mental health stuff, etc. I respond saying I understand that, but I've got a wife who is P.O.'ed about a decent amount of money being out since February and little to no proof of any progress on the kit and that we are going to need to see something soon.

    Two days have passed. The message has been read. I've received no response.

    Maybe I'm jumping the gun here, but I began the process to dispute the transaction with my bank this morning. I've provided them the receipt for the purchase (which they have a record of in their files) in addition to screenshots of emails and other communication with the business owner. They're going through their process now.

    Part of me feels bad because he was shut down due to COVID, but don't tell me two weeks in July then get spotty with communication after that. The other part of me just wants to get my money back and call it done.
    Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.


  2. #2

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    Default Re: Leary feeling over a purchase

    First it was because of Covid, then a bad bearing edge, then some personal mental health issues? and spotty communication.
    I don’t know what they’ve actually sent you for communication but it should have been very apologetic, assuring you relief of the transaction with a date and a proper explanation why this is taking so long if they’re serious about keeping you as a customer.
    I can’t blame you for wanting to cancel the transaction.

  3. #3

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    Default Re: Leary feeling over a purchase

    Yeah I would get as far away as possible from that. Get your money and get out!
    Yamaha Stage Custom 22x16, 12x10, 13x11, 16x16 Cranberry Red 14x5 Ludwig Acrolite (1976)
    Zildjian A Custom Hats, Zildjian 20" A Medium Ride, Dream Contact Crashes 16" & 17"
    Pearl P2002B Double Bass Pedal

    Pearl Masters Studio Birch MBX 22x16, 10x10, 12x10, 13x11, 16x16 White Mist 14x6.5 Masters Studio Birch Snare
    Zildjian 14" New Beats, Sabian 22" AA Ride, Sabian 18" Paragon Crash, Zildjian 16" Medium Thin Crash
    Tama Iron Cobra Single Pedal

  4. #4

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    Default Re: Leary feeling over a purchase

    I appreciate the feedback. I've been speaking with a "mentor" of mine about this and got the same response from him. Go get my money back, regardless of what it takes to get it.
    Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.


  5. #5

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    Default Re: Leary feeling over a purchase

    I heard back from my bank this morning. They are working to get the money back into my account. I had to provide screen shots of conversations between the company owner and myself (thankfully we didn't discuss things by phone, and I have records of all conversations) and they are using those to do what they have to do.
    Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.


  6. #6

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    Default Re: Leary feeling over a purchase

    Quote Originally Posted by DrumWhipper View Post
    I heard back from my bank this morning. They are working to get the money back into my account. I had to provide screen shots of conversations between the company owner and myself (thankfully we didn't discuss things by phone, and I have records of all conversations) and they are using those to do what they have to do.
    Good luck. Shouldn't need it. Things should work out for you.
    Signature here

  7. #7

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    Default Re: Leary feeling over a purchase

    Ugghh Covid has become the new excuse for crappy customer service. All they have to do is mention it and any further complaining makes you look like an ***. What was name of company so none of us here fall victim to it?
    Ludwig Classic Maple 22x16,10x8,12x9,16x16

    Sabian HHX 21" ride and HHX Hats, AAX crashes,

    Decide whether this is love for the craft or simply an ego thing

    http://www.redskymary.com/ NOT MY BAND, JUST A GREAT LOCAL BAND WHO SHOULD BE SOOO MUCH BIGGER IMO

  8. #8

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    Default Re: Leary feeling over a purchase

    It looks like we have a resolution to the situation. I’ve been promised the kit will be finished by early next week, and I’m going to be refunded labor costs - paying only for materials.

    As long as I have a kit within a couple of weeks I’m good. If not my bank is prepared to move to get my full amount of money back.
    Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.


  9. #9

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    Default Re: Leary feeling over a purchase

    Quote Originally Posted by DrumWhipper View Post
    It looks like we have a resolution to the situation. I’ve been promised the kit will be finished by early next week, and I’m going to be refunded labor costs - paying only for materials.

    As long as I have a kit within a couple of weeks I’m good. If not my bank is prepared to move to get my full amount of money back.
    Hoping for a positive outcome.

    Of course, pics will be required. But you know that.
    Signature here

  10. #10

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    Default Re: Leary feeling over a purchase

    Quote Originally Posted by Bish View Post
    Hoping for a positive outcome.

    Of course, pics will be required. But you know that.
    That’s what she said!
    Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.


  11. #11

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    Default Re: Leary feeling over a purchase

    Quote Originally Posted by MDK View Post
    What was name of company so none of us here fall victim to it?
    Respectfully, we try to avoid naming names here. We've found from past experience that this gets abused in many ways. Thanks for your understanding.

    DrumWhipper, sorry this happened to you and hoping you have a positive outcome.
    - Tom

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    On behalf of Drum Bum, thank you for your consideration.


  12. #12

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    Default Re: Leary feeling over a purchase

    Quote Originally Posted by drummer View Post
    Respectfully, we try to avoid naming names here. We've found from past experience that this gets abused in many ways. Thanks for your understanding.

    DrumWhipper, sorry this happened to you and hoping you have a positive outcome.
    Well it would be like a review...IE yelp, google etc... good or bad it helps fellow members out but yeah I am used to it on this site, No worries.
    Ludwig Classic Maple 22x16,10x8,12x9,16x16

    Sabian HHX 21" ride and HHX Hats, AAX crashes,

    Decide whether this is love for the craft or simply an ego thing

    http://www.redskymary.com/ NOT MY BAND, JUST A GREAT LOCAL BAND WHO SHOULD BE SOOO MUCH BIGGER IMO

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