Leary feeling over a purchase
So I've noted on here that I purchased a custom kit from a company that has some really good reviews, drums nominated for awards, etc. Now I'm getting very leary of the situation because promises aren't being kept.
I paid in full for the kit in February. I was told it would take about five weeks. I'm good with that. Then COVID hits and the state the company is in is shut down. I'm good with that - they can't help that situation. Then in June they begin to reopen and I'm told in July that everything should be done "in about two weeks". Two weeks passes and nothing. In August I get a photo of a shell that has a busted bearing edge, and am told it will be fixed and we will be on the move.
Here is where it gets sticky.
Since that photo was sent I didn't receive any communication. I messaged twice to no avail. Finally I sent a pretty stern message two days ago and received a response about they aren't trying to avoid me but they had some personal issues at home, some mental health stuff, etc. I respond saying I understand that, but I've got a wife who is P.O.'ed about a decent amount of money being out since February and little to no proof of any progress on the kit and that we are going to need to see something soon.
Two days have passed. The message has been read. I've received no response.
Maybe I'm jumping the gun here, but I began the process to dispute the transaction with my bank this morning. I've provided them the receipt for the purchase (which they have a record of in their files) in addition to screenshots of emails and other communication with the business owner. They're going through their process now.
Part of me feels bad because he was shut down due to COVID, but don't tell me two weeks in July then get spotty with communication after that. The other part of me just wants to get my money back and call it done.
Five piece DW Design Series, Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.
Re: Leary feeling over a purchase
First it was because of Covid, then a bad bearing edge, then some personal mental health issues? and spotty communication.
I don’t know what they’ve actually sent you for communication but it should have been very apologetic, assuring you relief of the transaction with a date and a proper explanation why this is taking so long if they’re serious about keeping you as a customer.
I can’t blame you for wanting to cancel the transaction.
Re: Leary feeling over a purchase
Yeah I would get as far away as possible from that. Get your money and get out!
Yamaha Stage Custom 22x16, 12x10, 13x11, 16x16 Cranberry Red 14x5 Ludwig Acrolite (1976)
Zildjian A Custom Hats, Sabian 22 AA with Rivets, Stagg 20" Ghengis Ride, Dream Contact Crashes 16" & 17"
Pearl P2002B Double Bass Pedal
Pearl Masters Studio Birch MBX 22x16, 10x10, 12x10, 13x11, 16x16 White Mist 14x5 Ludwig Acrolite (1968)
Zildjian 14" New Beats, Zildjian 20" A Medium Ride, Sabian 18" Paragon Crash, Zildjian 16" Medium Thin Crash
Tama Iron Cobra Single Pedal
Re: Leary feeling over a purchase
I appreciate the feedback. I've been speaking with a "mentor" of mine about this and got the same response from him. Go get my money back, regardless of what it takes to get it.
Five piece DW Design Series, Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.
Re: Leary feeling over a purchase
I heard back from my bank this morning. They are working to get the money back into my account. I had to provide screen shots of conversations between the company owner and myself (thankfully we didn't discuss things by phone, and I have records of all conversations) and they are using those to do what they have to do.
Five piece DW Design Series, Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.
Re: Leary feeling over a purchase
Good luck. Shouldn't need it. Things should work out for you.Originally Posted by DrumWhipper
Signature here
Re: Leary feeling over a purchase
Ugghh Covid has become the new excuse for crappy customer service. All they have to do is mention it and any further complaining makes you look like an ***. What was name of company so none of us here fall victim to it?
Ludwig Classic Maple 22x16,10x8,12x9,16x16
PDP Concept Classic Bop kit 18x14, 12x8, 14x14
Decide whether this is love for the craft or simply an ego thing
http://www.redskymary.com/ NOT MY BAND, JUST A GREAT LOCAL BAND WHO SHOULD BE SOOO MUCH BIGGER IMO
Re: Leary feeling over a purchase
It looks like we have a resolution to the situation. I’ve been promised the kit will be finished by early next week, and I’m going to be refunded labor costs - paying only for materials.
As long as I have a kit within a couple of weeks I’m good. If not my bank is prepared to move to get my full amount of money back.
Five piece DW Design Series, Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.
Re: Leary feeling over a purchase
Hoping for a positive outcome.
Of course, pics will be required. But you know that.
Signature here
Re: Leary feeling over a purchase
That’s what she said!Hoping for a positive outcome.
Of course, pics will be required. But you know that.
Five piece DW Design Series, Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.
Re: Leary feeling over a purchase
Respectfully, we try to avoid naming names here. We've found from past experience that this gets abused in many ways. Thanks for your understanding.
DrumWhipper, sorry this happened to you and hoping you have a positive outcome.
- Tom
Everyone loves FREE... like this free drum forum. But like your car and even your drums, they require upkeep and maintenance and that requires money.
Will you consider Shopping at Drum Bum to help support this forum?
Or make a donation here.
I know from working with Drum Bum through the years, that this forum is costly to run. It requires server fees, hosting, ongoing moderation, advertising, software upgrades, security certificates and IT work when it breaks. All in addition to the expenses that come from running a business. These costs are offset (hopefully) by members that click through to Drum Bum to make a purchase now and then, if not make a contribution to help keep it running.
On behalf of Drum Bum, thank you for your consideration.
Re: Leary feeling over a purchase
Well it would be like a review...IE yelp, google etc... good or bad it helps fellow members out but yeah I am used to it on this site, No worries.
Ludwig Classic Maple 22x16,10x8,12x9,16x16
PDP Concept Classic Bop kit 18x14, 12x8, 14x14
Decide whether this is love for the craft or simply an ego thing
http://www.redskymary.com/ NOT MY BAND, JUST A GREAT LOCAL BAND WHO SHOULD BE SOOO MUCH BIGGER IMO
Re: Leary feeling over a purchase
Looks like the kit will be finished by Thursday and should be shipped to me shortly after that!
Five piece DW Design Series, Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.
Re: Leary feeling over a purchase
I had several things slow down because of this crap covid.
14pc Yamaha Maple Custom Vintage (24pc in total) | 12pc PDP X7 | 9pc Ludwig Jr. | 9pc Pork Pie ZebraWood | 7pc PDP Concept Maple Classic | 5pc Sonor | 5pc Ddrum Dominion | 5pc Orbitone | 4pc Sonor Martini | 65 Snare drums and growing!
Re: Leary feeling over a purchase
Can't wait to see pics!
Yamaha Stage Custom 22x16, 12x10, 13x11, 16x16 Cranberry Red 14x5 Ludwig Acrolite (1976)
Zildjian A Custom Hats, Sabian 22 AA with Rivets, Stagg 20" Ghengis Ride, Dream Contact Crashes 16" & 17"
Pearl P2002B Double Bass Pedal
Pearl Masters Studio Birch MBX 22x16, 10x10, 12x10, 13x11, 16x16 White Mist 14x5 Ludwig Acrolite (1968)
Zildjian 14" New Beats, Zildjian 20" A Medium Ride, Sabian 18" Paragon Crash, Zildjian 16" Medium Thin Crash
Tama Iron Cobra Single Pedal
Re: Leary feeling over a purchase
Can't wait to see the badge
Ludwig Classic Maple 22x16,10x8,12x9,16x16
PDP Concept Classic Bop kit 18x14, 12x8, 14x14
Decide whether this is love for the craft or simply an ego thing
http://www.redskymary.com/ NOT MY BAND, JUST A GREAT LOCAL BAND WHO SHOULD BE SOOO MUCH BIGGER IMO
Re: Leary feeling over a purchase
You can say that again.
RED DIRT MOUNTAIN
UFiP TAMAHA Zildjian REGAL TiP
Re: Leary feeling over a purchase
How's the new kit, DrumWhipper? Did it finally arrive?
Re: Leary feeling over a purchase
Had to wait for a rack tom hanger to come in, but the kit is finished. It is boxed up and shipping out this week. The hanger took some time due to slow downs in shipping from overseas.
This is a 13x9 rack tom with tube lugs and .3mm hoops. I’ll also have 16x14 and 18x16 floor toms, 22x18 kick, and a 14x5.5 snare - all maple.
I’ll post photos of the full kit once it arrives.
C2A0DE25-09F0-4160-89A7-68B7EF9804C7.jpg
Five piece DW Design Series, Six piece Mapex Armory, Mapex Black Panther Blade and Mapex Exterminator snare drums, Sabian AAX cymbals.
Re: Leary feeling over a purchase
thats a gonna be a killer looking kit!
14pc Yamaha Maple Custom Vintage (24pc in total) | 12pc PDP X7 | 9pc Ludwig Jr. | 9pc Pork Pie ZebraWood | 7pc PDP Concept Maple Classic | 5pc Sonor | 5pc Ddrum Dominion | 5pc Orbitone | 4pc Sonor Martini | 65 Snare drums and growing!
Reply With Quote
Bookmarks