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Thread: Shout out to Roc N Soc Customer service!

  1. #1

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    Default Shout out to Roc N Soc Customer service!

    I bought my roc N soc hydraulic throne in 2011 and noticed last month it started to slowly lower when playing for about 10-20 minutes. Eventually it would lower all the way down. Called Roc n soc cs and they asked me to take the stand off flip upside down and send them a few pics.

    Sent pics the next day and they got back to me the same day and said I needed a new clutch $15 shipped. I paid it and received my clutch 3 days later. Installed it in 15 minutes and throne is like new again.

    I have tried all different kinds of drums, cymbals, sticks etc, hell I even own a gibraltar ahead glide throne and it just sits in the corner looking pretty but the one true piece of equipment that has never been topped and I doubt ever will is my Roc N Soc hydraulic throne. A great throne and even greater customer service! Kudo's!!
    Ludwig Classic Maple 22x16,10x8,12x9,16x16
    Sabian HHX Legacy

    Decide whether this is love for the craft or simply an ego thing

    http://www.redskymary.com/ NOT MY BAND, JUST A GREAT LOCAL BAND WHO SHOULD BE SOOO MUCH BIGGER IMO

  2. #2

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    Default Re: Shout out to Roc N Soc Customer service!

    i LOVE my Roc-N-Soc and I've had it for years! Glad to know if the hydraulics go out they have good customer service!!
    14pc Yamaha Maple Custom Vintage (24pc in total) | 12pc PDP X7 | 9pc Ludwig Jr. | 9pc Pork Pie ZebraWood | 7pc PDP Concept Maple Classic | 5pc Sonor International | 5pc Ddrum Dominion | 5pc Orbitone | 4pc Sonor Martini | 65 Snare drums and growing!

  3. #3

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    Default Re: Shout out to Roc N Soc Customer service!

    Thank you for posting this info -- good to know.
    Best throne I've ever had...…...without question.
    Gretsch USA & Zildjian
    (What Else Would I Ever Need ?)


  4. #4

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    Default Re: Shout out to Roc N Soc Customer service!

    Awesome information and an awesome throne. I have 3.
    Signature here

  5. #5

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    Default Re: Shout out to Roc N Soc Customer service!

    I must be the only 1 who isn't thrilled with the hydraulic R&S. I have both seats and could never get comfortable on either of them.
    YOU MESS WITH THE DEVIL YOU KNOW.

    YOU DON'T MESS WITH THE DEVIL YOU DON'T KNOW.

    VAE VICTIS

    ONCE YOU HIT A CERTAIN AGE, YOU BECOME PERMANENTLY UNIMPRESSED BY A LOT OF CRAP.

    I HIT THAT AGE 20 YEARS AGO.

  6. #6

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    Default Re: Shout out to Roc N Soc Customer service!

    Quote Originally Posted by rickthedrummer View Post
    I must be the only 1 who isn't thrilled with the hydraulic R&S. I have both seats and could never get comfortable on either of them.
    You're not alone. I sold mine. Never liked the way it felt. Different strokes...

  7. #7

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    Default Re: Shout out to Roc N Soc Customer service!

    Both my son and I love the Roc N Soc hydraulics. Most comfortable throne I have sat on. Have 1 on each of our kits.
    Yamaha Stage Custom 22x16, 12x10, 13x11, 16x16 Cranberry Red 14x5 Ludwig Acrolite (1976)
    Zildjian A Custom Hats, Sabian 22 AA with Rivets, Stagg 20" Ghengis Ride, Dream Contact Crashes 16" & 17"
    Pearl P2002B Double Bass Pedal

    Pearl Masters Studio Birch MBX 22x16, 10x10, 12x10, 13x11, 16x16 White Mist 14x5 Ludwig Acrolite (1968)
    Zildjian 14" New Beats, Zildjian 20" A Medium Ride, Sabian 18" Paragon Crash, Zildjian 16" Medium Thin Crash
    Tama Iron Cobra Single Pedal

  8. #8

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    Default Re: Shout out to Roc N Soc Customer service!

    Quote Originally Posted by OldeEnglishD View Post
    Both my son and I love the Roc N Soc hydraulics. Most comfortable throne I have sat on. Have 1 on each of our kits.
    Yeah I agree, My ahead glide is ok but I am gonna sell it and get another Roc-N-Soc Hydraulic
    Ludwig Classic Maple 22x16,10x8,12x9,16x16
    Sabian HHX Legacy

    Decide whether this is love for the craft or simply an ego thing

    http://www.redskymary.com/ NOT MY BAND, JUST A GREAT LOCAL BAND WHO SHOULD BE SOOO MUCH BIGGER IMO

  9. #9

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    Default Re: Shout out to Roc N Soc Customer service!

    Quote Originally Posted by OldeEnglishD View Post
    Both my son and I love the Roc N Soc hydraulics. Most comfortable throne I have sat on. Have 1 on each of our kits.
    My experience, as well.
    Signature here

  10. #10

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    Default Re: Shout out to Roc N Soc Customer service!

    Quote Originally Posted by OldeEnglishD View Post
    Both my son and I love the Roc N Soc hydraulics. Most comfortable throne I have sat on. Have 1 on each of our kits.
    I was so happy with my first, I got a second one for my rehearsal kit.
    _____________________________________________
    Ayotte Custom "Ray Era" w/Wood Hoops Copper Sparkle (10,12,14,16, 20)
    DW Rack

    1964 Ludwig Downbeat Black Diamond Pearl (12,13,14,16,20)
    ALL of its Original Hardware

    Ludwig Stainless Steel "Bop" (12,14,18)

    Ludwig 1947 Standard Deluxe w/Art Gold hardware 3ply Maple 6.5 x 14
    Ludwig 1959 LM470 Auditorium 3ply Mahogany 6.5 x 14
    Ludwig 1959 LM908P Jazz Festival 3ply Mahogany 5.5 x 14
    Ludwig 1964 LM400 Supraphonic 5 x 14
    Ludwig 1968 LM410 Super Sensitive 5 x 14
    Ludwig 1969 LM404 Acrolite 5 x 14
    Ludwig 1976 LM400 Supraphonic 5 x 14
    Ludwig 1977 LM401 Lacquered Brass Supraphonic 5 x 14
    Ludwig 1978 LM405 NYC Bd of Ed Acrolite w/factory Imperial Lugs 6.5 x 14
    Ludwig 1984 LB552 75th Anniversary Engraved Bronze 6.5 x 14
    Ludwig 1990s LM404 Black Galaxy Acrolite 10 Lug w/Silver Monroe Keystone 5 x 14
    Ludwig 2010 LB417BT Engraved Black Beauty 6.5 x 14
    Ludwig 2017 LB402B COB Supraphonic 6.5 x 14
    Ludwig 2020 LC662KTC Hammered Copperphonic w/all Copper Hardware 6.5 x 14
    DW Collectors 3mm Cast Bell Brass 5.5 x 14
    DW/Craviotto 2000 Steam Bent Solid Cherry 5.5 x 14

    Zildjian As and A Customs

  11. #11

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    Default Re: Shout out to Roc N Soc Customer service!

    I was one of the 1st endorsers of roc n soc thrones since 1994-1995...when legs were those plastic 5 piece spread ...w/ saddle seat...leg busted cuz god daughtersa dad picked stool up to move da seat..against my warning ,,,never carry by top of seat,,it busted & non repairable so now .... Have metal leg/hydraulic saddle seat ...(home stool kit) & round metal threaded seat for stage (backs are invaluable ..& i dont leave home without em....) groove dat ...true dat !!!!
    "FEEL DA GROOVE & PLAY IT FORWARD..."

    "BEAUTY IS IN THE EARS OF THE BEHOLDER ,
    ENJOY IT ALL,,, MY BROTHERS & SISTERS"

    COMMANDER & CHIEPH OF
    "PHROGGE'S AQUARIAN ARMY"

    LEGEND IN MY OWN MIND
    & FORCE BEHIND DA
    "PHX AZ LEGEND OF DA ZYDECO GROOVE VEST"
    (AND OTHER TOYZ) INCLUDING PIZZABOX SNARE DRUM

    IT'S ALL ABOUT DA SHOW !!!!!

  12. #12

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    Default Re: Shout out to Roc N Soc Customer service!

    Quote Originally Posted by PHROGGE View Post
    I was one of the 1st endorsers of roc n soc thrones since 1994-1995...
    1st endorser, wow that's cool Phrogge! Sorry it busted. I sold mine. I was never a fan of the hydraulics and I didn't like the weird seat shape. I could never get comfortable on that thing. I went back to the basic round seat and regular height adjustment stool. Haven't changed since.

  13. #13

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    Default Re: Shout out to Roc N Soc Customer service!

    Drummer i have never liked hydraulics & always stayed with threaded pole adjustment...& even fortunate to have a fella give me da newer fold up metal bottom...i kept complaining (to myself) i didnt like circulation bein cut off @ sciatic points...so finally as a birthday present ...wife bought me a round seat...& after a bad experience w/ a local music store...found da proper conncting piece on ebay for $5 and was able to connect a seatback to roundseat ...and been lovin it all over again ( i still use old seat for practice area ...)...my loyalty to my love of "certain products "roc n soc thrones " now finally "paiste cymbals "aq/ahead drumsticks / sweet spots drum dampners" / & of course my love & honor to the great roy burns ...the phroggetastic aquarian drumheads...!!!!!!
    "FEEL DA GROOVE & PLAY IT FORWARD..."

    "BEAUTY IS IN THE EARS OF THE BEHOLDER ,
    ENJOY IT ALL,,, MY BROTHERS & SISTERS"

    COMMANDER & CHIEPH OF
    "PHROGGE'S AQUARIAN ARMY"

    LEGEND IN MY OWN MIND
    & FORCE BEHIND DA
    "PHX AZ LEGEND OF DA ZYDECO GROOVE VEST"
    (AND OTHER TOYZ) INCLUDING PIZZABOX SNARE DRUM

    IT'S ALL ABOUT DA SHOW !!!!!

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