Thumbs up for Drumworks

**Dawgkikker** · 10-20-2008, 08:23 PM

So Im sitting around work with nothing to do last Thursday. I decided on a whim to email DW and inquire about buying some badges for my entry level set of PDP's. To be honest I didnt even know if these sets came with badges but I figured what the heck I got a few minutes to kill. I got an email back within a couple of hours. The customer rep said he could send me some if I would just email him my address and how many I needed. So I emailed him the info and left it at that. Today I get the mail and there there are not only the 5 I asked for but 5 additional badges that. These arrived from California to Virginia in 2 business days from the initial email. While these badges are in now way top of the line, like my kit, I was impressed that DW took care of a small request like they did. Im trying not to "endorse" DW over others but this impressed me so much I had to post about it.

**bassist learning drums** · 10-20-2008, 08:26 PM

Good Customer Service is Golden!

**RHD03** · 10-20-2008, 08:26 PM

That's cool. DW is a great company! I sent them a little love letter myself after buying my 5000s just to tell them I thought they were awesome...They sent me a free T-Shirt in the mail just for that!

**backtodrum** · 10-20-2008, 08:30 PM

That is the way they act on all customer service inquires that I have heard about!

**ratmycue** · 10-20-2008, 08:44 PM

thats great to here.

**Zeta** · 10-20-2008, 10:25 PM

wow i have seen many threads like this, dw seems to have a great love for drummers.

**Scooter** · 10-21-2008, 06:44 AM

I emailed DW about some chips in a couple of my black powdercoated lugs. They mailed me a bunch of spares right away.

**Dustin** · 10-21-2008, 06:47 AM

nice job DW
I have to say the reports of the likes of DW, Mapex customer service in the USA are fantastic

**Dawgkikker** · 10-21-2008, 08:07 AM

Originally Posted by negativeattitude

Good deal.

Two days huh? I might have to move to your side of town. I usually don't get anything from them in less than a week!

Were special over here. Do you remember those bumper stickers back in the 80's. I think the one for this part of town was "by invitation only".

**begtimm561** · 10-21-2008, 05:01 PM

WOW, man, i need some DW's or PDP's.

**kay-gee** · 10-21-2008, 06:33 PM

See what I mean about buying American! Thumbs up!!!!

all the best...

**CycleDude** · 10-22-2008, 09:33 AM

Wow, good customer service like that is tough to find in any biz!

**sonorkid** · 10-22-2008, 06:27 PM

Can't beat that!! Think I'm gonna send them a fan letter on my 9000 pedal that I cherish. I could use another T-Shirt

SK

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